Xin Lang Cai Jing·2026-01-19 13:04Core Viewpoint - The article highlights the exceptional customer service provided by Shandong Mobile in helping elderly customers adapt to new technology, showcasing the company's commitment to user needs and satisfaction [1][3]. Group 1: Customer Service Excellence - An elderly customer, Mr. Guo, received personalized assistance from a staff member, Xiaocui, who patiently guided him in using a new smartphone and offered her contact information for future help [1]. - Xiaocui went above and beyond by visiting Mr. Guo's home to assist him with connecting to Wi-Fi for video calls, demonstrating a high level of dedication and care [1]. - Mr. Guo expressed his gratitude by praising Xiaocui's service to the branch manager, emphasizing the importance of such attentive customer support [1]. Group 2: Company Commitment - Shandong Mobile's service promises include a commitment to efficiently respond to customer needs, which is reflected in the daily operations of their service centers [1]. - The company emphasizes that customer satisfaction is a priority, with real actions taken to ensure users feel supported and connected [1].