Core Points - The railway 12306 platform will launch a limited-time free refund service for mistakenly purchased tickets starting January 19, allowing travelers to self-process refunds within 30 minutes of payment for tickets dated February 2 and later, enhancing the ticket purchasing experience [1][2] - The new policy is introduced at a critical time as the Spring Festival travel rush begins, with an expected increase in passenger volume, thus serving as a "stress test" for the new feature [2] - The refund service is designed to be user-friendly, allowing one refund per person per day for mistaken purchases, while excluding ticket changes and standby purchases to prevent abuse of the policy [2][3] Industry Trends - The free refund service is part of a broader trend of systematic service upgrades within the railway sector, shifting focus from merely ensuring travel to enhancing the overall travel experience [3] - Recent innovations include automatic order submission to alleviate ticket purchasing anxiety, optimized standby ticketing, and specialized services for vulnerable groups such as the elderly and students [3] - The railway department plans to introduce over ten additional convenience measures for the 2026 Spring Festival, reflecting a commitment to improving public service quality and flexibility [3]
春运误购限时免费退 容错空间里藏着民生考量
Zhong Guo Jing Ji Wang·2026-01-19 13:32