误购火车票可限时免费退票

Core Viewpoint - The introduction of a limited-time free refund service for mistakenly purchased train tickets on the railway 12306 platform aims to meet the diverse needs of travelers and enhance customer satisfaction [1] Group 1: Service Details - The free refund service is available for train tickets purchased for travel dates from February 2nd onwards, allowing passengers to self-process refunds within 30 minutes of payment and more than 4 hours before departure [1] - Refunds will be processed through the original payment method, whether electronic payment or points, with no fees charged for the service [1] - Each passenger is limited to one free refund request per calendar day, and the service does not apply to ticket changes or reservations [1] Group 2: Implementation and Policy - The railway department has conducted thorough research and system upgrades to implement this service, reflecting a proactive approach to adapt to passenger needs [1] - The current tiered refund policy allows for refunds within the specified free refund timeframe without counting against the free refund quota for mistaken purchases [1] - Passengers who mistakenly purchase tickets at physical ticket counters must request assistance on-site to receive a new ticket [1]