金融适老化有了“河南标准” 帮一帮卡在“数字鸿沟”里的老人

Core Viewpoint - The article highlights the importance of bridging the digital divide for the elderly population, emphasizing the need for both digital skills training and the enhancement of offline financial services to cater to their needs [2][5][14]. Group 1: Digital Skills Training for the Elderly - Volunteer-led initiatives, such as the "AI Silver Age e-Learning Class," are actively teaching elderly individuals about smartphone usage and online shopping, addressing their growing demand for digital skills [3][4]. - The Longge City Community Elderly University has successfully conducted over 5,000 classes, benefiting more than 90,000 participants, with a focus on mobile payment and fraud prevention courses [3][5]. Group 2: Offline Financial Services Adaptation - Despite gaining digital skills, many elderly individuals prefer offline banking services for a sense of security, indicating a need for financial institutions to adapt their services to this demographic [6][10]. - The introduction of the "Henan Standard" for age-friendly financial services aims to improve communication and service delivery for elderly clients, ensuring their comfort and understanding during transactions [9][13]. Group 3: Government and Institutional Support - The provincial government is coordinating efforts across multiple departments to enhance digital skills training and age-friendly services, aiming to create a supportive environment for the elderly in the digital age [5][10]. - By 2025, the banking sector in the province plans to install 36,100 self-service devices, with 98% undergoing age-friendly modifications, and provide extensive training and resources for elderly clients [10][12]. Group 4: Holistic Approach to Digital Inclusion - The article emphasizes that digital transformation for the elderly should not only focus on technology but also on human-centered service, ensuring respect and dignity for older adults [14]. - A collaborative effort between volunteers, financial institutions, and community services is essential to create a supportive ecosystem that allows the elderly to navigate the digital landscape confidently [13][14].