Core Viewpoint - The article highlights the exceptional customer service provided by China Construction Bank (CCB) in handling a complex overseas inheritance case, showcasing the bank's commitment to supporting clients regardless of their location [1][2]. Group 1: Customer Experience - A client, Ms. Zhang, sought assistance from CCB for her mother's overseas inheritance, expressing anxiety over the complicated process and foreign documents [1]. - CCB's customer manager provided immediate support, clarifying the necessary steps and compiling a comprehensive list of required documents, including translation and consular certification [1]. Group 2: Service Approach - The bank's proactive approach included early communication with the notary office to address specific requirements for overseas inheritance, thereby minimizing the processing time [1]. - CCB staff accompanied Ms. Zhang throughout the notarization process, explaining each step and alleviating her concerns, which contributed to a positive service experience [1][2]. Group 3: Emotional Connection - Ms. Zhang expressed gratitude for the support received, noting that the bank's assistance made her feel connected to her homeland during a difficult time [2]. - The service exemplified CCB's philosophy of providing warm and accessible financial services, reinforcing the bond between overseas clients and their families back home [2].
建行淄博站北支行：跨越重洋的温情守护 暖心办结海外遗产继承业务