刚刚,删了!一地酒店退订新规遭吐槽
Nan Fang Du Shi Bao·2026-01-20 12:27

Core Viewpoint - The Quanzhou Tourism Association has released a trial guideline for hotel booking and cancellation policies, effective from January 15, 2026, aiming to standardize practices in the accommodation industry and protect consumer rights [1][8]. Group 1: Booking and Cancellation Policies - The guideline establishes differentiated cancellation standards based on peak and off-peak seasons, with stricter rules during public holidays [1][4]. - For non-holiday periods, full refunds are available if cancellations are made within one hour of booking or more than seven days before check-in; partial refunds apply for cancellations made closer to the check-in date [2][3]. - During public holidays, full refunds are only available for cancellations made more than 15 days before check-in, with reduced refunds for later cancellations [4][5]. Group 2: Consumer Rights and Business Practices - The guideline mandates that booking platforms clearly display cancellation policies, especially for promotional rates, to ensure consumer awareness [2][6]. - In cases of force majeure, such as natural disasters or public health emergencies, consumers can receive full refunds without penalties if they provide supporting documentation [6][9]. - The guideline aims to address previous issues of vague cancellation policies and the misuse of "non-cancellable" clauses in the market [1][7]. Group 3: Industry Impact and Consumer Reactions - The introduction of these guidelines has sparked significant discussion on social media, with many consumers expressing dissatisfaction with the strict rules [1][8]. - The tourism industry in Quanzhou is experiencing growth, with projections indicating over 110 million visitors and a total tourism expenditure exceeding 130 billion yuan in 2025 [8]. - The guidelines are expected to enhance the reputation of Quanzhou's accommodation services by providing clearer operational guidelines for businesses and protecting consumer rights [8].

刚刚,删了!一地酒店退订新规遭吐槽 - Reportify