购票体验持续提升 今年春运购票有这些新变化

Core Viewpoint - The 2026 Spring Festival travel season in China is expected to see a 5% year-on-year increase in passenger volume, with a total of 539 million travelers anticipated over the 40-day period from February 2 to March 13, 2026 [1][2]. Group 1: Passenger Volume and Capacity - The expected increase in passenger volume is closely tied to the railway capacity, with the actual demand likely exceeding the projected figures due to the high demand during the Spring Festival [2]. - The railway department plans to enhance capacity by utilizing new high-speed rail lines and additional trains, with the potential to operate over 14,000 passenger trains on peak days, representing a 5.3% increase in seating capacity [2][3]. Group 2: Service Enhancements - The introduction of a limited-time free refund service for mistakenly purchased tickets aims to protect travelers from financial loss and improve customer satisfaction [4]. - Various new services are being implemented, including additional student discount tickets, dedicated booking areas for migrant workers, and enhanced telephone booking services for elderly travelers [5]. Group 3: Travel Experience Improvements - The expansion of "quiet carriages" and services for carrying ski equipment and large luggage aims to enhance the travel experience for passengers [6]. - The railway department is also increasing pet transport services to accommodate travelers with pets, ensuring a more comprehensive service offering [6]. Group 4: Ticketing System Optimization - The railway department is reinforcing the ticketing system to handle high demand during peak times, including optimizing resource allocation and enhancing network bandwidth [7]. - Real-time analysis of passenger demand will allow for dynamic adjustments in ticket availability, ensuring that both long-distance and short-distance travelers are accommodated [7]. Group 5: Third-Party Ticketing Concerns - The official railway ticketing platform, 12306, is emphasized as the only legitimate source for purchasing train tickets, with warnings against third-party platforms that may charge additional fees [8]. - Measures are in place to ensure a fair ticket purchasing environment, including identifying and managing abnormal access requests to prevent ticket scalping [8].