Jin Rong Shi Bao·2026-01-21 01:44Core Insights - The insurance industry has significantly improved claims processing speed and service efficiency by 2025, with "fast and full compensation" becoming a standard service feature [1][2][3] Group 1: Claims Processing Efficiency - In the life insurance sector, Xinhua Insurance reports that claims for small medical insurance under 5,000 yuan are settled in an average of 0.5 days, with 17% of claims processed within one hour and 70% within eight hours [1] - Ping An Life achieved a record claim payment in just 8 seconds, while ICBC-AXA's medical insurance claims can be settled in as little as 8 minutes for major claims [1] - China Life Property Insurance processed a claim in just 2.5 minutes, demonstrating strong emergency service capabilities even in complex disaster scenarios [2] Group 2: Digital Transformation and Technology Integration - The rapid improvement in claims speed is attributed to the implementation of digital transformation strategies and advanced technologies in the insurance sector [3] - Ping An Life introduced the DeepSeek model for intelligent claims review, achieving 93% of automated claims processed within 60 seconds [3] - China Life Health's intelligent claims review increased by 33.2% year-on-year, with an intelligent input rate exceeding 69% [3] Group 3: Expanded Insurance Services - Insurance services are evolving beyond mere financial compensation to encompass comprehensive health management and proactive risk reduction [4] - China Pacific Insurance aims to bridge the digital divide by providing personalized services for the elderly and vulnerable groups, reaching 947,000 people through online claims services [4] - The integration of technology is reshaping every aspect of the claims value chain, from reporting to payment, creating a more efficient and customer-friendly insurance service environment [4]