Zhong Guo Jin Rong Xin Xi Wang·2026-01-21 06:39Group 1 - The launch of the commemorative banknote exchange for the Year of the Horse began on January 20, with the Shanghai branch of the Bank of Communications ensuring smooth operations despite adverse weather conditions and high demand [1][3] - The bank implemented a multi-channel promotional strategy to ensure that citizens received comprehensive information about the exchange process, utilizing both online and offline methods to enhance accessibility [1][3] - A dynamic and flexible queuing system was introduced to manage customer flow effectively, with designated areas for queuing, waiting, and processing transactions, ensuring orderliness at the exchange sites [3] Group 2 - The bank established a "Warm Winter Exchange Zone" equipped with hot tea and heating supplies to provide comfort to customers waiting in cold weather [3] - As part of the exchange initiative, the bank also focused on financial education and fraud prevention, setting up public education areas to inform customers about common scams related to commemorative banknotes [3] - The bank is committed to continuously improving service processes and enhancing convenience for citizens, emphasizing a customer-centric approach in its operations [3]