Core Viewpoint - The practice of "seat locking" by airlines, which restricts access to desirable seats and requires additional fees or loyalty points for selection, reflects a deeper crisis of public service resources being exploited for profit, necessitating urgent attention and correction [1][2]. Group 1: Industry Practices - A recent report by Jiangsu Consumer Protection Committee revealed that the average seat locking rate among ten major airlines' economy classes is 38.7%, with the highest reaching 62.1%, indicating a significant deviation from reasonable needs for passenger distribution and emergency evacuation [1]. - Airlines are increasingly adopting a "pay-to-unlock" or "member-exclusive" model for premium seats, which undermines the principle of fair and transparent seat allocation that should be inherent in ticket pricing [1][2]. Group 2: Consumer Rights and Transparency - The lack of transparency in seat locking rules, including unclear information on which seats require payment and the criteria for locking, infringes on consumers' rights to be informed and make autonomous choices, violating the principles established by the Consumer Rights Protection Law [2]. - The current model of "buying a ticket and then being informed" about seat restrictions severely compromises consumer rights and could lead to long-term damage to brand credibility and industry reputation if trust in air travel diminishes [2]. Group 3: Recommendations for Improvement - To address the "seat locking" issue, regulatory bodies should define the legal boundaries of such practices, establish quantitative standards like a maximum locking rate, and enforce stricter penalties for violations, while airlines should focus on service quality and equitable seat allocation [2][3]. - Consumers are encouraged to enhance their awareness of rights and actively report unreasonable seat locking practices, fostering a healthy ecosystem of strong regulation, corporate self-discipline, and consumer vigilance to promote fairness and transparency in the industry [3].
别让机票锁座锁丢旅客信任
Bei Jing Qing Nian Bao·2026-01-21 07:05