People.cn (SH:603000) Zheng Quan Shi Bao Wang·2026-01-21 07:12Core Viewpoint - The 2025 People's Finance Forum recognized the "AI Intelligent Ecosystem Construction Leading Industry Digital Transformation" case by Zhuhai Consumer Finance Co., Ltd. as a significant digital finance innovation practice, marking its second consecutive year of recognition as the only consumer finance institution to achieve this honor [1][3]. Group 1: Recognition and Achievements - Zhuhai Consumer Finance has been awarded for its innovative practices in digital finance, highlighting its continuous leadership in the industry [3]. - The company was the only consumer finance institution to be recognized in both 2024 and 2025, showcasing its sustained excellence and contribution to the financial sector [1][3]. Group 2: Technological Innovation - The company has integrated advanced technologies such as cloud computing, big data, and machine intelligence into its operations, enhancing service quality and efficiency [4]. - In 2023, Zhuhai launched the first open-source large model "Zhuhai Smart Deer," which has undergone two iterations, improving its ability to handle complex business scenarios [4]. Group 3: Consumer Protection Initiatives - The "Zhuhai Smart Deer Consumer Protection Intelligent Body" was developed to create a three-tiered consumer protection defense line, significantly improving complaint resolution rates [5]. - The intelligent body can monitor over 60 scenarios, achieving a 90% first-time resolution rate for issues, and has identified over 6,000 fraudulent numbers [5]. Group 4: Inclusive Finance Development - The company has established a digital self-service system characterized by "Confidence" and "Self-healing" services, enhancing accessibility and convenience for customers [6]. - The "Confidence" service allows 40% of customers to complete self-service authentication and approval outside traditional hours, benefiting over 15 million customers [6]. - The "Self-healing" model has evolved customer interactions, serving over 200,000 clients and providing relief to more than 420,000 individuals [6]. Group 5: Future Outlook - Zhuhai aims to leverage technological advancements to build a more intelligent, efficient, and secure financial service system, enhancing the precision and adaptability of financial services to the real economy [6]. - The company is committed to playing a significant role in the construction of a financial powerhouse, focusing on innovation driven by technology and inclusive service for the public [6].