让数字适老服务更有温度 工业和信息化部将着力增强数字服务供给

Core Viewpoint - The Ministry of Industry and Information Technology has achieved positive results through the "Ten Heartwarming Services in Information and Communication" initiative, focusing on enhancing digital services for the elderly and improving user rights protection [1][2]. Group 1: Achievements of the Initiative - The initiative has made digital services for the elderly more accessible and user-friendly, with over 91% of telecom business transactions now conducted online [1]. - Video customer service has reached over 60 million users, significantly reducing the need for in-person visits [1]. - Basic telecom companies have implemented priority service channels for the elderly, including home service and one-on-one teaching, enhancing service accessibility [1]. Group 2: Specific Metrics - Over 2.5 billion second numbers have been renewed before release, and more than 1 billion internet application unbindings have been processed [1]. - The "one-click call to customer service" for the elderly has served over 650 million people [1]. - A total of 3,092 websites and apps related to elderly life have completed accessibility improvements, increasing service convenience [1]. Group 3: Future Plans - The Ministry plans to expand the coverage of the "second number renewal" service to include more internet applications closely related to people's livelihoods [2]. - There will be efforts to improve the long-term governance mechanism for personal information protection in apps [2].