Core Viewpoint - A consumer reported a design flaw in Zhang Xiaoqin's scissors, claiming the plastic handle broke while cutting fish, leading to confusion about the product's material composition [1][3][5]. Group 1: Consumer Feedback and Company Response - The consumer expressed dissatisfaction with the scissors purchased for 35 yuan in 2024, stating that the handle's design misled them into thinking it was a one-piece steel structure [1][3]. - Zhang Xiaoqin's customer service initially refused to replace the scissors due to the warranty period being over, but later agreed to send a replacement after the issue gained attention [3][4]. - The company emphasized that the product had undergone rigorous testing and claimed the design was stable and durable [5][7]. Group 2: Historical Context and Performance - Zhang Xiaoqin has faced multiple consumer complaints regarding product durability, with three notable incidents involving knife breakage reported between July 2022 and October 2023 [7][8]. - Despite these issues, the company's financial performance showed significant improvement, with a reported revenue of 726 million yuan for the first three quarters of 2025, a year-on-year increase of 14.11%, and a net profit of 38 million yuan, up 120.78% [8][11]. - The company projected a net profit for 2025 between 48 million and 68 million yuan, representing a growth of 91.67% to 171.53% compared to the previous year [8][11].
剪柄断裂被质疑设计存在问题！张小泉：已于第一时间妥善解决