PYMNTS.com·2026-01-21 14:59Core Insights - Major Chinese tech companies like Alibaba and ByteDance are integrating agentic commerce into their services, indicating a shift towards AI that performs tasks on behalf of users with minimal supervision [1][2]. Group 1: Agentic AI Developments - Alibaba has enhanced its Qwen AI chatbot with features that allow users to order food, book travel, and make in-chat payments, reflecting a transition from foundational AI models to agentic AI [2]. - ByteDance has upgraded its Doubao AI chatbot to autonomously manage tasks such as ticket bookings through eCommerce features on Douyin, the Chinese version of TikTok [4]. Group 2: User Engagement and Experience - The agentic transformation of commercial services is expected to improve user engagement and retention, as noted by research analyst Shaochen Wang [3]. - Despite advancements in payment technologies, 60% of middle-market merchants report user experience issues during checkout, highlighting the potential for agentic AI to streamline these processes [5]. Group 3: Implications for Commerce - In agentic commerce, the consumer's role in the checkout process diminishes as software agents take over tasks like product selection and payment initiation, potentially reducing the reliance on traditional wallets [6]. - The application of agentic commerce in B2B payments is also being explored, with the potential for automation in managing invoices and contracts [6][7].