去年全年受理办件366万余件

Core Insights - The 12345 Haikou Citizen Service Smart Interaction Platform has effectively addressed governance challenges, with a total of over 3.66 million cases handled in the past year, reflecting a year-on-year decrease of 6.34% in case acceptance [1][2] - The platform has implemented a systematic governance approach to tackle persistent issues such as the illegal parking of electric bicycles on Nanlian Road, significantly improving traffic order and reducing public complaints [2][3] Group 1 - The governance strategy emphasizes a "combination of diversion and blockage," with the establishment of free non-motor vehicle parking areas to alleviate parking resource shortages in the old city [2] - The area has been integrated into a grid management system, with regular inspections and public awareness campaigns to encourage proper parking behavior among residents and businesses [2][3] - The hotline's efficiency has improved, with over 11,000 cases processed by the hotline's handling units in 2025, marking a year-on-year increase of 42.22%, while the number of returned cases decreased by 26.93% [2] Group 2 - The platform has focused on addressing public concerns and governance difficulties, producing 429 reports and 31 specialized analysis reports, with significant attention given to noise pollution and the renovation of old neighborhoods [3] - The "one-click car relocation" service has expanded its coverage from Haikou license plates to national plates, handling over 1,000 cases daily, which constitutes 10%-20% of the total cases [3] - The platform has established a dual-driven service system to efficiently resolve urgent issues faced by enterprises and the public, with nearly 134,000 enterprise-related cases processed in 2025 [4]