T-Mobile quietly makes cold move as loyal customers leave

T-Mobile had a rocky 2025. For several months, the company lost a concerning number of customers after implementing price hikes and drastic changes to its phone plans. It also continues to face heightened promotional activity from competitors, making it more challenging to retain and attract customers. In T-Mobile’s latest earnings report, it revealed that during the third quarter of 2025, its postpaid phone churn (the number of customers who canceled their phone service) reached 0.89%, which is 3 basis ...