电话订票让更多老人轻松“上车”

Core Viewpoint - The introduction of a telephone booking service for elderly passengers by the railway department addresses the challenges faced by seniors in the digital booking landscape, enhancing their travel experience and accessibility [1][2]. Group 1: Service Enhancement - Starting January 20, the railway department will offer a telephone booking service for elderly passengers aged 60 and above, allowing them to book tickets by calling the 12306 customer service [1]. - This service enables elderly travelers to provide their travel details and receive assistance from customer service representatives, making the booking process more user-friendly for those who may struggle with digital platforms [1]. Group 2: Addressing Digital Divide - The railway department recognizes the digital divide affecting many elderly individuals, who may find online booking systems complicated and may not own smartphones [1]. - The new telephone service is a response to the difficulties faced by seniors, such as long wait times at ticket counters, thereby improving their overall travel experience [1]. Group 3: Commitment to Elderly Services - The railway department has been enhancing its services for elderly passengers, including prioritizing lower berths for those aged 60 and above and providing full assistance for unaccompanied elderly travelers [2]. - The focus on creating a more accommodating travel environment for seniors reflects a commitment to breaking down barriers imposed by the digital age, ensuring that all passengers can travel comfortably [2].