徽县：藏在“小事”里的民生温度

Core Viewpoint - The article highlights the effective measures taken by Huixian County to address the needs of its citizens, emphasizing the importance of handling small issues as significant matters to enhance public service and improve the quality of life for residents [1][2][3]. Group 1: Public Service Innovations - Huixian County has implemented a closed-loop mechanism for public service that includes "preparation for calls—on-site handling—follow-up—effect feedback," which allows leaders to directly address urgent public concerns [2]. - The county has achieved a 30.94% reduction in average processing time for public inquiries, with 405 consultations and 6028 online high-frequency matters handled [2]. - The introduction of electronic retirement certificates has streamlined processes, allowing for immediate service and easy access via mobile devices [2]. Group 2: Cross-Departmental Collaboration - Huixian County has pioneered a tracking and supervision method for addressing wage arrears among migrant workers, involving collaboration across various departments such as market regulation, construction, and the judiciary [3]. - The county has resolved 475 wage arrears cases, recovering a total of 902.87 million yuan for 1082 workers, with a successful mediation rate of 92.5% for labor disputes [3]. - The approach has transformed the handling of individual issues into a systematic resolution of common problems, enhancing overall service efficiency [3]. Group 3: Systematic Service Improvement - The county has identified five high-frequency issues in the human resources sector and extended its service offerings to include employment, entrepreneurship, and social security transfers [3]. - A total of 132 cases of file transfers, 752 social security transfers, and 265 retirement cases have been processed, with a total of 756 electronic certificates issued [3]. - The shift from offline to online services and from individual responses to batch solutions reflects a significant enhancement in the county's public service capabilities [3].