山西大同新荣区：织密民生保障网 托起百姓幸福梦

Core Viewpoint - The New Rong District Social Insurance Center has effectively implemented social insurance policies, ensuring that benefits reach the people, with a focus on enhancing public awareness and service efficiency in 2025 [1][2][4]. Group 1: Policy Implementation and Public Engagement - In 2025, the center prioritized policy implementation, ensuring that social insurance benefits were accurately delivered to the public [2]. - The "Social Insurance Service into Thousands of Homes" campaign reached over 3,000 people, distributing more than 2,000 informational brochures and answering over 70 questions, significantly raising public awareness [2]. - The center expanded coverage for flexible employment and new industry workers through community outreach and enterprise visits [3]. Group 2: Service Optimization and Efficiency - The center adopted a "one-stop" service model, integrating various social insurance services to reduce processing time by over 50% [7]. - Online services were enhanced, with over 30,000 instances of non-face-to-face services provided, maintaining a satisfaction rate of over 99% [4][7]. - The introduction of self-service terminals in rural areas allowed residents to access 40 different services without leaving their villages [7]. Group 3: Technological Integration and Smart Services - The center implemented a "smart service" approach, utilizing AI and big data to improve service delivery, including a 24-hour service hall and personalized service options [5]. - The social insurance card now supports 95 applications across various sectors, enhancing convenience for users [5]. - The introduction of electronic social insurance cards enabled services such as registration, payment inquiries, and benefit verification to be conducted via mobile devices [7]. Group 4: Focus on Vulnerable Populations - The center ensured timely and full pension payments for retirees, with special services for the elderly and those with disabilities, including home visits and personalized assistance [8]. - Traditional service methods were retained for older adults, including cash payments and dedicated service windows [8]. - The center's commitment to "recording, serving, and managing" individuals throughout their lives reflects its dedication to community welfare [8].