PayPal(US:PYPL) 智通财经网·2026-01-22 13:29Core Insights - PayPal has reached an acquisition agreement to purchase Cymbio, a platform focused on providing AI chatbot sales services for merchants, although specific terms of the deal have not been disclosed [1] - This acquisition is part of PayPal's strategy to create a one-stop service platform for merchants to sell products through chatbots, responding to the growing consumer trend of using chatbots for product discovery [1] - The relationship between PayPal and Cymbio began in 2022 when PayPal Ventures invested in Cymbio, and they have since established a strong partnership, particularly with Cymbio's involvement in PayPal's "smart agent commerce" service launched in October 2025 [1] Company and Industry Summary - PayPal offers a range of practical tools for merchants, including product catalog management and order management platforms, which enhance product visibility in chatbot environments [2] - These services are marketed as effective ways for merchants to expand their buyer base while allowing them to control their brand's exposure during transactions initiated by agents [2] - Brands such as Abercrombie & Fitch, Fabletics, and Ashley Furniture have already utilized PayPal's agent commerce tools on platforms like Perplexity and Microsoft Copilot, with additional support for OpenAI's ChatGPT and Google's Gemini applications expected to be introduced soon [2] - PayPal's Executive Vice President Michelle Gill emphasized that enabling AI interfaces to discover product catalogs can significantly boost sales and expand product offerings to millions of consumers shopping on AI platforms [2]