Duke Energy urges Carolinas customers to prepare for multiday outages from Winter Storm Fern

Core Viewpoint - Duke Energy is preparing for Winter Storm Fern, which may lead to significant power outages across the Carolinas, and is urging customers to take safety precautions and prepare for potential disruptions [1][6][7]. What Duke Energy is Doing - The company is mobilizing over 18,000 workers, including lineworkers and tree crews, to respond to the storm as soon as conditions are safe [6]. - Duke Energy is staging equipment in key areas and setting up mobile command centers to ensure a rapid response [6]. - The company is coordinating with local and state emergency management officials to enhance preparedness [6]. What Customers Should Do Right Now - Customers are advised to prepare an emergency kit, charge phones, and gather essential items like flashlights and batteries [6]. - The enhanced American Red Cross Emergency app is recommended for emergency checklists and weather alerts [6]. - Customers should download or update the Duke Energy smartphone app and confirm their account login information to receive outage alerts [6]. What Customers Should Expect - Winter Storm Fern could bring hazardous conditions, including snow, sleet, and freezing rain, leading to potential power outages [6]. - Restoration efforts may be delayed due to hazardous travel conditions and blocked roads [6]. - Despite grid improvements, severe weather can still cause extended outages, particularly in areas with downed trees or debris [6]. Company Overview - Duke Energy serves approximately 4.7 million electric customers in the Carolinas, with about 3.8 million in North Carolina and nearly 860,000 in South Carolina [6]. - The company is one of America's largest energy holding companies, serving 8.6 million customers across multiple states and owning 55,100 megawatts of energy capacity [8]. - Duke Energy is focused on an ambitious energy transition, investing in electric grid upgrades and cleaner energy sources [9].