肯德基店员回应外送崩了

Group 1 - The core issue reported is a significant failure in KFC's ordering system during a peak promotional period, leading to a nationwide disruption of delivery services [1] - A KFC employee confirmed that the problem was not isolated to a single delivery platform but was due to a complete failure of the company's backend systems, affecting all external delivery operations [1] - The delivery system, specifically the "宅急送" (Zhaijisong), was down for nearly two hours, while in-store ordering was only marginally functional, indicating a severe impact on overall service stability [1] Group 2 - Although there were sporadic orders coming through as the backend began to show signs of recovery, the overall situation remained unstable, making it difficult to process orders effectively [1]