Genpact Named a Leader in Everest Group's Banking Operations PEAK Matrix® Assessment 2025

Core Insights - Genpact has been recognized as a Leader in the Everest Group Banking Operations – Services PEAK Matrix® Assessment 2025, showcasing its capabilities in delivering end-to-end banking operations through AI-first digital platforms and operational excellence [1][2]. Company Overview - Genpact is an advanced technology services and solutions company that leverages process intelligence and artificial intelligence to provide measurable outcomes for businesses [5]. Banking Operations Capabilities - The company supports a wide range of banking operations, including consumer, commercial, and payments, by integrating deep domain expertise with digital platforms that enhance onboarding, lending, servicing, and transactions [3]. - Genpact's modular assets facilitate consistent decision-making and workflow orchestration across credit and mortgage journeys, reflecting its commitment to modernizing core banking operations at scale [3][4]. Differentiated Approach - The Everest Group report emphasizes Genpact's unique approach to banking operations, stating that banks require platforms and partners that deliver results at scale rather than just pilot projects [4]. - Genpact's integration of advanced technologies, such as agentic AI and digital twins, into core operations enables faster credit decisions, smoother mortgage origination, and improved financial crime controls [4]. Advanced Technologies and Models - Genpact employs AI-enabled modular platforms that enhance risk workflows, improve KYC processes, and boost operational efficiency [6]. - The company utilizes outcome-based commercial models that align pricing with measurable business milestones, including delinquency rates and customer satisfaction [6].