MakeMyTrip Q3 Earnings Call Highlights

Core Insights - MakeMyTrip has experienced a strong recovery in travel demand during Q3 of fiscal 2026, driven by the festive season and long weekends, despite a temporary disruption in December due to new flight duty time limitation rules [4][7] - The company reported its first quarter with over $50 million in adjusted operating profit and $51.4 million in adjusted net profit, with a significant cash position of over $800 million [5][19] - AI-driven innovations, particularly the Myra trip-planning assistant, have enhanced customer interactions and service efficiency, with over 50,000 conversations daily and a high quality score [1][6] Financial Performance - MakeMyTrip achieved an adjusted operating profit of $50.7 million, marking a significant milestone, and reported an adjusted diluted EPS increase of 33% year-over-year [5][17] - The company repurchased approximately $46.1 million in securities during the quarter, indicating strong capital management [19] - Adjusted margins in air ticketing reached $107.9 million, up 20.4% year-over-year, while hotel and package volumes grew by 20.3% year-over-year [18] Product and Service Innovations - The Myra AI assistant has been pivotal in enhancing customer engagement, with 72% of interactions rated as "good" and a notable increase in voice-led interactions in tier-two cities [1][6] - MakeMyTrip has expanded its offerings to include over 200,000 bookable activities across 1,100 cities globally, aligning with its "one-stop-shop" strategy [8] - The introduction of an end-to-end visa guidance feature has shown strong engagement and improved conversion rates in international travel [10] Market Trends and Segment Performance - Domestic air ticketing saw a 2% year-over-year growth in daily departures in October and 5% in November, although December experienced a 5% decline due to regulatory changes [9] - The accommodation segment reported a 20.3% year-over-year volume growth, supported by leisure demand and a GST reduction on hotel rooms [11] - Corporate travel also saw growth, with active corporate customers on MyBiz increasing to over 77,500 [15] Strategic Outlook - Management emphasized ongoing product innovation through AI, which is expected to enhance all aspects of the customer journey [2] - The company anticipates that full recovery of domestic air supply may extend into the next fiscal year due to recent disruptions [7][21] - MakeMyTrip is focused on protecting and growing its direct traffic, particularly through its mobile app, amidst increasing competition in the AI space [21]