安徽省消保委发布2025年度投诉分析 汽车修理成重灾区

Group 1: Consumer Complaints Overview - In 2025, Anhui Province's consumer protection committees received over 28,700 complaints, recovering more than 22.05 million yuan for consumers [1] - The fastest-growing complaint category was automotive repair, with a year-on-year increase of 56% [4] - The top five complaint issues included quality, after-sales service, false advertising, contracts, and safety, accounting for 88.07% of total complaints [1] Group 2: Automotive Repair Complaints - Complaints in the automotive repair sector primarily focused on price transparency, arbitrary pricing of repair items, and lack of standardized labor and parts pricing [4] - A specific case involved a consumer being charged 800 yuan for a fictitious engine repair, leading to a full refund after a complaint was filed [4] - Recommendations for improvement include enhancing market access and credit supervision in the automotive repair industry, and consumers should confirm repair details in writing [4] Group 3: Online Pet Sales Issues - Online pet sales have increased risks due to remote transactions, with common issues including forced price increases and false advertising [5][6] - A consumer reported being charged additional fees for pet food and health guarantees after purchasing a pet online, ultimately leading to a loss of contact with the seller [6] - Recommendations include strengthening regulatory oversight of online pet sales and ensuring consumers choose reputable sellers [6] Group 4: Rural Sales Targeting Elderly Consumers - Some businesses are targeting elderly consumers in rural areas through misleading sales tactics, including high-pressure sales during health seminars [7] - A case involved a sales team misleading elderly consumers into purchasing expensive products under false health claims, resulting in refunds for affected individuals [7] - Recommendations emphasize the need for regulatory intervention in rural sales activities and consumer education to prevent exploitation [8]