阳光财险：以专业践行为民初心 以服务赢得社会信赖

Core Insights - In 2025, Sunshine Property Insurance aims to enhance customer service capabilities and has received multiple awards for its commitment to quality service and consumer rights protection [1] Group 1: Customer Service Innovations - Sunshine Property Insurance has increased its investment in technology to improve customer service, launching the "Claims Service Robot" to provide 24/7 assistance and streamline the claims process [2][3] - The "Claims Service Robot" allows for instant response during claims reporting, enabling customers to upload accident photos and connect with adjusters through video calls, thus transforming the claims experience from passive to proactive [2][3] Group 2: Special Initiatives for Vulnerable Groups - The company has implemented various measures to support elderly and disabled individuals, including direct access to customer service representatives and the introduction of a "Senior Mode" in its app to enhance usability [6][7] - Sunshine Property Insurance has conducted community outreach programs to educate elderly individuals about financial fraud and has provided resources to help them navigate financial services [6][7] Group 3: Consumer Rights Protection - The company has established a comprehensive information disclosure system to protect consumer rights throughout the entire insurance process, ensuring transparency in product terms and complaint channels [12][13] - Sunshine Property Insurance has taken a leadership role in the industry by developing national standards for consumer complaint handling, contributing to the overall improvement of service quality in the insurance sector [12][13]