CVS Health supports communities as major winter storm approaches

Core Viewpoint - CVS Health is taking proactive measures to ensure continuity of care and access to medications for patients in anticipation of a major winter storm impacting the country [1][2][4]. Group 1: Proactive Measures - CVS Pharmacy stores will comply with local evacuation orders and will reopen as soon as it is safe to do so, with pharmacy phone lines rerouted to nearby open locations if closures exceed one day [2]. - The company is reaching out to patients via text, email, and phone to remind them to refill and pick up prescriptions, while also stocking emergency supplies like water and batteries [4]. - CVS Caremark is enabling one-time emergency refills of a 10-day supply of medication for plan members in states under emergency declarations [4]. Group 2: Community Support and Resources - CVS Health is in contact with disaster relief organizations to assist communities in responding to and recovering from the storm [3]. - Aetna's clinical response teams are engaging with Medicare, Medicaid, and Commercial members in affected areas to ensure safety and access to emergency services [4]. - Aetna is liberalizing its Resources For Living services to provide mental health support and community resource information, accessible to individuals and organizations regardless of existing benefits [4]. Group 3: Patient Guidance - Patients are advised to follow local evacuation orders, refill medications at the nearest pharmacy, and keep a waterproof bag with current medications [5]. - Maintaining a written record of current prescriptions, dosages, and doctor contact information is recommended for those on multiple medications [5]. Group 4: Company Overview - As of September 30, 2025, CVS Health operates approximately 9,000 retail pharmacy locations and serves over 87 million plan members through its pharmacy benefits manager [6]. - The company provides health insurance products to more than 37 million people, including Medicare Advantage and standalone Medicare Part D plans [6]. - CVS Health's integrated model focuses on personalized, technology-driven services to enhance access to quality care and improve health outcomes while lowering costs [6].