FirstEnergy Crews Ready for Winter Storm; Offer Tips to Stay Safe and Warm During Extreme Cold

Core Viewpoint - FirstEnergy Corp. is prepared to respond to a winter storm affecting its service area, emphasizing safety and energy management for customers during extreme cold weather [1][2]. Group 1: Company Preparedness - FirstEnergy has activated an incident command structure to coordinate restoration efforts and ensure resources are available as conditions change [3]. - The company has made significant investments, including a $28 billion Energize365 program, to enhance system reliability and prepare for winter weather [6]. - Ongoing tree trimming and routine aerial inspections are conducted to prevent outages caused by snow, ice, and high winds [6]. Group 2: Customer Safety and Energy Management - Customers are advised to take simple steps to manage energy use during extreme cold, which can help reduce bills and strain on the electric system [5]. - Specific safety tips include keeping space heaters away from flammable materials, using indoor-rated heaters, and ensuring proper ventilation for generators [7][11]. - The company provides resources for customers to learn more about energy-saving programs and bill assistance options [8]. Group 3: Outage Reporting and Communication - In the event of power outages, customers can report issues through multiple channels, including phone, text, and online [12]. - FirstEnergy emphasizes its commitment to integrity, safety, and reliability, serving six million customers across several states [9].