Group 1 - The total service volume of the Beijing 12348 Public Legal Service Hotline reached over 1.52 million people, with a total call duration exceeding 140,000 hours and a public satisfaction rate of 99.71% [1] - The hotline's call connection rate improved to 81.91%, an increase of 4.18 percentage points compared to 2024, indicating enhanced service quality and better meeting of public legal service needs [1] - The geographical reach of the hotline has expanded, with 62.86% of calls originating from within Beijing and 37.14% from outside the region, showing a significant outreach effect [1] Group 2 - The majority of inquiries were related to civil matters, with 1.0469 million cases generated, accounting for 80.79% of all consultation cases, primarily concerning labor disputes, contract disputes, and family inheritance issues [1] - Labor and employment disputes represented 23.28% of all civil case inquiries, highlighting the prevalent nature of these issues among the public [1]
12348热线去年服务152万人次
Xin Lang Cai Jing·2026-01-23 22:58