CenterPoint Energy Winter Storm Update: Over 99 percent of CenterPoint customers have power across Greater Houston area; Teams actively repairing weather-related damages and restoring power as soon as possible

Core Insights - A winter storm is impacting the Greater Houston area, with hard freezes expected and over 3,300 workers mobilized for damage assessment and power restoration [1][2][3] Company Response - CenterPoint Energy has deployed an expanded workforce of 3,300 workers to assess and repair weather-related damages, with less than 2,000 customers currently experiencing outages, representing less than 1% of its 2.9 million customers [2][3] - The company activated its Emergency Operations Center on January 21 to prepare for the winter storm, including staging over 700 natural gas workers and inspecting critical electric equipment [5][9] - CenterPoint has conducted outreach to Critical Care customers and is providing regular updates to government officials and the media regarding its preparation and response efforts [5][6] Safety Measures - The company emphasizes safety by reminding customers to stay at least 35 feet away from downed power lines and to report any such incidents immediately [4] - CenterPoint encourages customers to enroll in its Power Alert Service for updates on outages and restoration times [6] Preparedness Actions - CenterPoint has implemented winter readiness activities since fall 2025, including weatherization requirements and emergency training for personnel [6][9] - The company has donated and installed over 20 emergency backup generators and positioned 17 compressed natural gas trailers to enhance local emergency preparedness [9] Customer Communication - CenterPoint provides an Outage Tracker for customers to monitor outages by county, city, and zip code, ensuring accessibility for all users [7]