Huan Qiu Wang·2026-01-26 08:54Core Insights - Lenovo has launched the "LeXiang No.1" initiative, which is part of its response to national consumption promotion policies, aiming to explore new AI-enabled consumption models and scenarios [3][4] - The initiative has successfully reached over 100 Lenovo offline stores across 20 provinces in China, significantly enhancing customer engagement and sales performance [3][4] Group 1: Initiative Overview - The "LeXiang No.1" robot has played a crucial role in enhancing customer service and attracting foot traffic to Lenovo stores, resulting in a 109% increase in customer visits and an 80% increase in retail sales for participating stores since June of the previous year [3] - The robot provides various services, including product consultation, promotional inquiries, after-sales support, and entertainment interactions, with service distribution being 50%, 25%, 10%, and 15% respectively [3] Group 2: Performance Metrics - The total exposure for the "LeXiang No.1" initiative reached 860 million, with social media topic reading volume at 770 million [3] - The AI system behind the robot demonstrated high stability with a 99.9% system stability rate and an average response time of less than 2 seconds per interaction, receiving a high consumer satisfaction rating of 4.95 out of 5 [3] Group 3: Financial Impact - Since its launch, the "LeXiang" initiative has generated over 2 billion yuan in revenue, accounting for 32% of Lenovo's official website revenue during the last "Double Eleven" shopping festival [4] - The initiative supports over 1 million daily interaction requests, with a 270% increase in user weekly activity and a 23% improvement in order conversion rates [4]