四川出台12345热线新规 群众诉求最快3个工作日内办结

Core Viewpoint - The Sichuan Provincial Government has issued the "Management Measures for the Operation of the 12345 Government Service Hotline," marking a transition towards a more standardized, intelligent, and efficient service system [1] Group 1: Management Structure - The management responsibilities of provincial and municipal hotline management institutions and handling units have been redefined to address issues of overlapping duties and unclear responsibilities [1] - The provincial government service and resource transaction service center has been clarified as the provincial management institution responsible for construction, operation, and supervision [1] - The inclusion of national vertical management institutions in the handling system ensures that relevant issues can be directed to the appropriate departments [1] Group 2: Service Quality and Process - The management measures introduce a "demand classification processing guide" to replace the previous "non-acceptance matters" approach, providing clear operational guidelines for specific channels such as litigation and arbitration [2] - The measures specify response timeframes: 3 working days for inquiries, 7 working days for suggestions, and 15 working days for complaints [2] - A regular service capability assessment mechanism has been established, with an emphasis on converting hotline data into supervisory resources to address common issues rather than just individual problems [2]