Enterprises Advance Agentic Automation Across Europe

Core Insights - The intelligent automation landscape in Europe is evolving with increased technological sophistication, competition, and service development [1][2] Group 1: Intelligent Automation Trends - Enterprises are transitioning from basic robotic process automation (RPA) to integrated automation that combines AI and process management tools [2][3] - Organizations are utilizing data-driven discovery tools like process mining to identify inefficiencies before implementing automation [3] - The demand for intelligent enterprise automation (IEA) remains steady, with a focus on compliance, sustainability, and flexible pricing models [6] Group 2: AI and Automation Technologies - Providers are investing in AI-powered bots capable of executing complex workflows, with a growing number of use cases [3] - Agentic AI is facilitating advanced intelligent enterprise automation, with companies deploying AI agents that operate with contextual awareness across various functions [3] - There is a preference for small language models (SLMs) that enhance large language model (LLM) capabilities with domain-specific data [3] Group 3: Governance and Ethical Considerations - Responsible AI is becoming a central concern, with organizations focusing on decision-making accuracy and human oversight [4] - Emphasis is placed on governance frameworks, ethical AI practices, and compliance to manage risks associated with automation [4] Group 4: Human-Machine Collaboration - Human-machine collaboration is critical, with hybrid teams of humans and autonomous systems delivering business outcomes [5] - The integration of autonomous systems requires new roles, skills, and structured change management [5] Group 5: Market Evaluation and Key Players - The report evaluates 43 providers across three quadrants: Intelligent Enterprise Automation, AIOps, and Next-Gen Automation [8] - Accenture, Atos, Capgemini, Infosys, T-Systems, and Vivicta are recognized as Leaders in all three quadrants [9] - LTIMindtree is named the global ISG CX Star Performer for 2025, achieving the highest customer satisfaction scores [10]