Jiang Nan Shi Bao·2026-01-27 12:31Core Viewpoint - The Industrial and Commercial Bank of China (ICBC) Nantong Nanchuan Garden Branch is enhancing its services for elderly clients during the winter season by creating a "senior-friendly" banking environment, focusing on comfort, convenience, and proactive support [1][2][3] Group 1: Hardware Comfort Upgrades - The branch has prioritized physical environment improvements, such as installing anti-slip mats and clear signage at entrances to ensure safety for elderly clients [1] - The lobby features a temperature-controlled air conditioning system set to a comfortable 28°C, along with specially designed "love seats" equipped with thick memory foam cushions and sturdy armrests [1] - A range of progressive reading glasses and magnifying glasses are provided at filling stations to assist elderly clients with visibility issues [1] Group 2: Service Convenience Enhancements - A "special needs elderly client appointment home service quick response mechanism" has been established to assist those who are immobile or live in remote areas [2] - A mobile financial service team, equipped with portable smart terminals, visits clients' homes to efficiently handle frequent transactions like term deposit renewals and basic account inquiries [2] - Staff members wear "volunteer service" badges and employ a three-step service method to enhance the in-branch experience for elderly clients, minimizing their waiting time in cold conditions [2] Group 3: Extended Care and Community Engagement - The branch has set up a permanent "love station" that serves as a warm haven for elderly clients, featuring comfortable seating, emergency medical supplies, and mobile charging stations [3] - Staff conduct "micro-salon" sessions in the lobby to educate clients about common winter scams and provide preventive tips, fostering a sense of community and trust [3] - The branch is committed to continuously improving its services for the elderly, ensuring a safe, convenient, and respectful banking experience [3]