市场监管部门聚焦“大消保”维护市场公平 凝聚合力护权益 优化环境促消费

Core Viewpoint - The article highlights the effective resolution of consumer disputes in the city, showcasing the success of the "Big Consumer Protection" initiative, which has improved consumer rights protection and market fairness through innovative mechanisms, education, and environmental optimization [1][2][3]. Mechanism Innovation - The "Big Consumer Protection" system has transformed dispute resolution from a fragmented approach to a collaborative governance model, enhancing efficiency in handling consumer complaints [2]. - The establishment of the "Consumer Rights Protection Legal Service Center" has brought together judges, arbitrators, lawyers, and industry experts to provide one-stop services for dispute resolution, legal consultation, and public legal education [2]. - In 2025, the center handled 1,190 consumer complaints, resolved 844 cases, and maintained a 100% on-time resolution rate, demonstrating its effectiveness [2]. Grassroots Practice - The introduction of the "Bureau-Local Court" linkage mechanism in Jiangjing District has facilitated on-site mediation involving legal professionals, leading to quicker resolutions of disputes [3]. - In 2025, the city received nearly 70,000 consumer requests and resolved over 19,000 disputes, recovering over 6.57 million for consumers, with a 100% on-time resolution rate [3]. Education and Guidance - The "Big Consumer Protection" system emphasizes consumer education to enhance rational rights protection and consumption literacy, targeting vulnerable groups such as the elderly and children [4]. - Community initiatives, such as the "Silver Hair Rights Protection Studio," provide legal education to seniors, focusing on consumer fraud prevention [4]. - The city has conducted over 40 live broadcasts on consumer rights, reaching a wide audience and promoting legal knowledge [4]. Environmental Optimization - The "Big Consumer Protection" initiative has launched various actions to stimulate consumption and improve the market environment [5]. - Nearly 2,000 physical stores have voluntarily committed to a "seven-day no-reason return" policy, enhancing consumer confidence and encouraging spending [6]. - The "Favorable Gifts of the City" campaign has promoted 35 high-quality local products in 2025, contributing to brand influence and consumer upgrades [6].