Core Viewpoint - A customer in Beijing reported that a delivery from Hema mistakenly included daffodil bulbs instead of fresh lilies, leading to a medical emergency and a compensation claim of 3.75 million yuan [1][2]. Group 1: Incident Details - The incident involved a customer, Ms. Zhou, who ordered fresh lilies but received daffodil bulbs, resulting in her family seeking medical attention after accidental consumption [1][2]. - The customer was hospitalized on February 2 and discharged on February 3, prompting Hema to establish a special team to follow up and create a compensation plan [1][2]. Group 2: Company Response - Hema acknowledged the error, stating it occurred during the picking process when daffodil bulbs from another order were mistakenly included in Ms. Zhou's package [1][2]. - The company is cooperating with relevant authorities to assume legal responsibilities and has implemented process improvements to prevent similar incidents in the future [1][2].
盒马误送有毒水仙球致老人孩子中毒,回应:双方赔偿额度分歧较大仍在协商
Xin Lang Cai Jing·2026-01-28 01:51