科技赋能 温暖守护 阳光财险发布2025年度理赔服务报告

Core Insights - Sunshine Property & Casualty Insurance released its 2025 claims service annual report, indicating a total of over 15 million claims processed and payments exceeding 26.8 billion yuan [1] - The company actively supports national strategies, particularly the Belt and Road Initiative, by enhancing its insurance product offerings and providing solutions for key development areas [3] Claims Overview - In 2025, the company processed 2.8696 million auto insurance claims with payments of 18.126 billion yuan, 315,400 property insurance claims with payments of 3.219 billion yuan, 71,700 agricultural insurance claims with payments of 0.813 billion yuan, and 12.2297 million health insurance claims with payments of 4.661 billion yuan [1] - The company handled 5.6 million livestock insurance claims with payments exceeding 320 million yuan, 16,000 crop insurance claims with payments over 470 million yuan, and 160 forestry insurance claims with payments of over 19 million yuan [4] Green Finance Initiatives - Sunshine Property & Casualty Insurance is committed to green finance, processing 1,872 claims related to photovoltaic, hydropower, and wind power projects with payments of 629 million yuan, and servicing over 250,000 new energy vehicles with payments exceeding 1.3 billion yuan [4] Social Responsibility - The company processed over 2.55 million major illness claims for urban and rural residents, with payments exceeding 1.1 billion yuan, and addressed various needs of new citizens, including 13,000 construction worker accident claims and 580,000 student accident claims [5] - In response to natural disasters, the company paid over 110 million yuan for claims related to events such as the earthquake in Shigatse, Tibet, and severe weather events [5] Technological Advancements - To enhance customer service, the company invested in technology, launching the "AI Claims Assistant" to improve efficiency and customer experience, which has processed over 34,000 groups and answered over 260,000 inquiries since its launch [6] - The company achieved significant improvements in claims processing times, with online agricultural claims exceeding 20,000 and an average reduction in processing time by 3.02 days [6] Future Outlook - Sunshine Property & Casualty Insurance aims to continue its commitment to customer-centric values, further integrating technology to optimize service processes and enhance the claims experience [7]