盒马回应误将水仙当百合致人中毒：双方对赔偿方案仍有较大分歧

Core Viewpoint - A consumer reported that Hema mistakenly delivered toxic daffodil bulbs instead of fresh lilies, resulting in food poisoning for a 71-year-old mother and a 12-year-old son, who were subsequently hospitalized [1][2] Group 1: Incident Details - The incident occurred when Hema's order fulfillment process led to the wrong item being included in the customer's delivery, specifically daffodil bulbs instead of fresh lilies [2] - The affected individuals were hospitalized on February 2 and discharged on February 3, with the elderly individual in a weakened state requiring ongoing health monitoring [1][2] Group 2: Company Response - Hema has established a special team to follow up on the incident and is working on a compensation plan, although there are significant disagreements between the company and the customer regarding the compensation [2] - The company has committed to cooperating with relevant authorities and has initiated process improvements to prevent similar incidents in the future, while also expressing sincere apologies to the affected customer [2] Group 3: Product Information - The fresh lily slices sold by Hema are packaged in sealed containers, and there are clear labels on both the lily and daffodil bulb packaging, although confusion may arise if packaging is not checked [2] - Currently, the Hema app does not list the daffodil bulb product, indicating a potential removal from their inventory following the incident [2]