神州控股“候喜”AI政务智能体获省级签约认可 打造可复制标杆

Core Insights - The Fujian Provincial Department of Industry and Information Technology organized an event to promote AI industry vertical models and intelligent agents, resulting in over 50 AI model and application cooperation projects, with 30 units signing contracts for 15 representative projects [2] - The "Houxi" government service intelligent agent project, supported by Digital China Holdings Limited, was recognized as a model case for the "AI + Government" initiative in Fujian Province, highlighting its significant application effectiveness and innovative value [2][3] Technology Support - The project is based on the Yanyun Infinity platform, a first-class national technology invention award achievement co-developed by Digital China and Peking University, integrating AI capabilities with the city's data platform [4] - It successfully overcame data barriers by consolidating government data across departments, enabling effective linkage of policy documents, service processes, and electronic certificates [4] - The "Houxi" project utilized deep learning on 150,000 local government service policy documents and over 4 million words of local knowledge, creating a "government brain" for precise service delivery [4] Service Model Innovation - "Houxi" introduced a nationwide first integrated intelligent service model, simplifying traditional processes into a single dialogue flow for efficiency [5] - It features a non-intrusive collaboration model that allows cross-department data sharing without altering existing government system architectures [5] - The project supports Mandarin and Minnan dialects, enhancing user experience for local residents, and includes upgraded multi-platform interfaces for better accessibility [5] Performance and Impact - Since its launch, "Houxi" has improved government service efficiency, providing 24/7 service equivalent to 1,000 staff members, addressing common issues faced by citizens [6][7] - The project reduced form filling by 74% and application materials by 26%, significantly streamlining the process for users [7] - It achieved a 100% one-time information provision rate for online consultations and over 95% accuracy in responses, enhancing service quality [7] - The project has optimized human resource allocation, allowing staff to transition to higher-value roles, thus improving overall service quality [7] Future Prospects - Digital China is expected to expand its successful technology and service model to more regions, continuously upgrading "AI + Government" solutions to benefit more citizens and enterprises [8]