盒马回应“误送水仙球致顾客入院”：赔偿金额分歧较大未谈拢

Core Viewpoint - A consumer reported receiving daffodil bulbs instead of fresh lilies from Hema Fresh, leading to food poisoning symptoms in their family, which has drawn public attention [1] Group 1: Incident Details - The incident involved a customer ordering fresh lilies through the Hema Fresh app, but receiving daffodil bulbs instead, which were mistakenly cooked and consumed [1] - The customer and their family required hospitalization after consuming the incorrect item, with the mother and child treated and released shortly after [1] Group 2: Company Response - Hema Fresh stated that they contacted the customer immediately and formed a special team to follow up on the situation and develop a compensation plan [1] - The company acknowledged a significant disagreement with the customer regarding the compensation plan, which is still under negotiation [1] - Hema Fresh explained that the error occurred during the picking process, where daffodil bulbs from another order were mistakenly included in the customer's package [1] - The company committed to cooperating with relevant authorities and taking responsibility, while also implementing process improvements to prevent similar incidents in the future [1]