知名超市：赔偿方案分歧较大，未谈拢

Core Viewpoint - A consumer reported receiving a water lily bulb instead of fresh lily bulbs from Hema Fresh, leading to food poisoning symptoms such as vomiting and abdominal pain, which has attracted public attention [1][3] Group 1: Incident Details - The incident involved a customer ordering fresh lily bulbs through the Hema Fresh app, but instead received water lily bulbs, which were mistakenly cooked and consumed by the customer's family, resulting in hospitalization [3] - Hema Fresh acknowledged the issue, stating that the mix-up occurred during the picking process when the wrong item was placed in the customer's order [3] Group 2: Company Response - Hema Fresh has contacted the affected customer immediately and established a special team to follow up on the situation and develop a compensation plan [1][3] - The company expressed that there is a significant disagreement regarding the compensation plan, and discussions are ongoing [1][3] - Hema Fresh committed to cooperating with relevant authorities to assume legal responsibilities and has implemented process improvements to prevent similar incidents in the future [3]