Globenewswire·2026-01-28 13:45Core Insights - Itron is enhancing its collaboration with Microsoft to leverage AI for improving utility operations, focusing on efficiency, resilience, and customer engagement [1][3] - The introduction of the Itron Intelligent Edge Operating System (IEOS) Connector for Microsoft 365 Copilot allows utilities to utilize natural-language queries to access insights from Itron's data management systems [2][3] - The partnership aims to redefine grid edge intelligence by applying AI to optimize operations and enhance customer experiences, addressing the challenges utilities face in modernizing infrastructure and reducing costs [3] Company Developments - Itron is launching the IEOS Connector, which integrates with Microsoft 365 Copilot, enabling utilities to access data on consumption patterns, outage history, and other operational insights [2] - The collaboration will automate exception handling in utility processes, such as billing, improving accuracy and accelerating revenue cycles [3] - Itron and Microsoft will showcase their innovations and AI roadmap at DTECH from February 2-5, 2026, highlighting their commitment to AI-driven grid modernization [4] Industry Impact - The partnership is positioned to help utilities achieve measurable gains in efficiency and resilience while preparing for a more sustainable grid [3][6] - Itron's solutions will be made available through the Microsoft Marketplace, facilitating easier access for utilities and partners [6] - The collaboration supports immediate operational improvements and lays the groundwork for a future powered by AI in utility management [6]