Five Guys Extends Partnership with SoundHound AI

Core Insights - SoundHound AI has expanded its partnership with Five Guys, enhancing the use of AI-powered ordering agents that have already managed over one million customer interactions [3][4]. Company Overview - SoundHound AI, Inc. is a leader in voice and conversational AI, providing solutions that improve customer experiences across various industries, including restaurants [8]. - The company’s technology is designed to deliver high-speed and accurate voice AI services in multiple languages, catering to diverse sectors such as retail, healthcare, and automotive [8][9]. Partnership Details - The renewed agreement allows Five Guys to offer AI-powered ordering across hundreds of locations, with franchisees having the option to implement these solutions [4]. - SoundHound's AI technology enables Five Guys to handle 100% of incoming orders, even during peak hours, thereby reducing missed orders and enhancing operational efficiency [5]. Customer Experience Enhancement - Five Guys aims to meet modern customer expectations by leveraging AI technology to improve service quality and operational efficiency [5]. - The AI system is trained on Five Guys' extensive menu, allowing customers to place orders using natural speech and receive answers to various menu-related inquiries [6]. Industry Impact - SoundHound's technology supports over 10,000 locations, showcasing its significant presence in the restaurant industry [7]. - The collaboration with Five Guys exemplifies the potential of AI to transform the ordering experience and streamline restaurant operations [7].