Pennsylvania American Water Urges Customers to Be Prepared during Sub-Freezing Weather

Core Insights - Pennsylvania American Water is advising customers to take precautions to protect their pipes from freezing during sub-zero temperatures, emphasizing the importance of preparation and regular checks to avoid costly repairs and ensure safety [1][2]. Group 1: Customer Preparation Tips - Customers should locate their main water shut-off valve and test it to ensure it functions properly, as this is crucial during emergencies [4]. - It is recommended to check and drain sprinkler or irrigation systems to prevent freezing [4]. - To eliminate cold air sources near water lines, customers should insulate areas prone to freezing and fix drafty windows and doors [4]. - Exposed pipes should be wrapped with insulation or heat tape, and cabinet doors should be opened to allow warmer air to circulate [4]. - Allowing a small trickle of water to run through pipes can help prevent freezing, as the cost of water is typically lower than repair costs [4]. Group 2: Thawing Frozen Pipes - If pipes freeze, customers should shut off the main water valve before attempting to thaw them [4]. - Thawing should be done by warming the air around the pipe using a hair dryer or space heater, avoiding open flames [4]. - After thawing, water should be turned back on slowly, and pipes should be checked for cracks or leaks [4]. Group 3: Company Overview - American Water is the largest regulated water and wastewater utility company in the U.S., serving over 14 million people across 14 states and 18 military installations [5]. - Pennsylvania American Water, a subsidiary of American Water, is the largest regulated water utility in Pennsylvania, providing services to approximately 2.4 million people with a dedicated workforce of 1,200 employees [7].