U.S. Enterprises Modernize Networks Through Managed Services

Core Insights - U.S. enterprises are increasingly adopting managed network services to address network complexity, security exposure, and regulatory pressures, which are essential for business continuity and growth [1][2] Network Management Trends - The 2025 ISG Provider Lens® report indicates that companies require coordinated management of underlay networks, cloud connectivity, software-defined networking, and security functions due to the rapid expansion of hybrid IT environments and distributed work modes [1] - Centralized orchestration and monitoring are becoming crucial for reducing outages and improving service consistency across core, cloud, and edge environments [1] Security and Compliance - Advanced network security architectures are being adopted to address security and regulatory compliance challenges, with enterprises implementing secure access approaches like SASE and SSE to protect users and data [1] - Regulatory requirements related to healthcare, consumer privacy, and data protection are increasing the urgency for stronger integrated controls [1] AI Integration - Enterprises are adopting AI-assisted network operations to manage scale and complexity, improving incident detection, performance optimization, and response times [1] - Automation and analytics are reducing reliance on manual processes, supporting more predictable performance while lowering operational risk [1] Provider Evaluation - The report evaluates 34 providers across three quadrants: Managed Network Services Evolution, Managed Enterprise Connectivity Solutions, and Network as a Service (NaaS) [1] - Accenture, Comcast Business, GTT, Kyndryl, NTT DATA, and Orange Business are recognized as Leaders in all three quadrants [1] - Tata Communications is highlighted as the global ISG CX Star Performer for 2025, achieving the highest customer satisfaction scores in ISG's Voice of the Customer survey [1]