Businesswire·2026-01-28 21:10Core Insights - ServiceNow and Fiserv have expanded their strategic partnership to enhance AI-driven transformation in financial services, focusing on operational excellence and client experience [1] Company Overview - ServiceNow is positioned as the AI control tower for business reinvention, integrating various systems to streamline workflows across enterprises [1] - Fiserv is a leading global provider of payments and financial technology, serving a diverse range of clients from large corporations to small businesses [1] Partnership Details - Fiserv will scale its use of ServiceNow's Now Assist for Financial Services Operations (FSO) and IT Service Management (ITSM) to improve operational efficiency and client service [1] - The partnership aims to enhance resiliency and stability in IT and customer service environments, allowing Fiserv to proactively manage performance anomalies [1] Operational Enhancements - The deployment of Now Assist is expected to improve incident resolution speed and consistency, transitioning Fiserv from reactive to proactive operational models [1] - Fiserv plans to implement Now Assist in Q1 2026, emphasizing the importance of operational stability for client reliability [1] Industry Context - The financial services industry is characterized by a zero-tolerance environment for disruption, making AI integration critical for operational resilience [1] - As transaction volumes and regulatory complexities increase, the need for enhanced operational capabilities through AI becomes more pronounced [1]