上门激活ETC 打通便民“最后一公里”

Core Viewpoint - The article highlights a commendable act of service by a staff member at the Panjin toll station, showcasing the importance of proactive customer service in addressing operational challenges faced by clients [1]. Group 1: Service Initiative - A representative from the Panjin Public Security Bureau expressed gratitude to Dong Li, a staff member at the toll station, for her initiative in helping activate the ETC (Electronic Toll Collection) system for a vehicle fleet [1]. - Dong Li volunteered to assist the vehicle fleet after hours, demonstrating dedication by bringing necessary equipment to the site and ensuring the activation of multiple vehicles' ETC systems [1]. - The activation process was completed efficiently, resolving the urgent needs of the vehicle fleet, which faced difficulties due to the absence of drivers for two buses [1]. Group 2: Customer-Centric Approach - The Panjin toll station has been actively extending its service offerings, particularly for enterprises and organizations requiring bulk ETC activations [1]. - An innovative door-to-door service model has been introduced to facilitate convenient access to services, aiming to enhance customer satisfaction and streamline processes [1].