“抖音崩了”冲上热搜，无法正常搜索，刷视频功能未受影响，客服回应：可能是网络波动、设备缓存或者APP版本的问题导致

Core Viewpoint - The news highlights a temporary disruption in the Douyin platform, where users experienced issues with search functionality while video playback remained unaffected [1][2]. Group 1 - Users reported that Douyin could not display search results or showed blank pages when keywords were entered [2]. - The video browsing feature on Douyin was not impacted by the search issues [2]. - Douyin's customer service stated that there was no official notification of a system crash, attributing the problems to potential network fluctuations, device cache issues, or outdated app versions [5].