中国工信部点名部分互联网企业人工客服不通

Group 1 - The Ministry of Industry and Information Technology (MIIT) of China reported that several internet companies failed to provide accessible customer service, including Plants vs. Zombies 2, Momo, and Kuwo Music [1] - The MIIT has been promoting initiatives to enhance telecom service quality, achieving a public disclosure rate of 99.9% for pricing plans and over 91% for online business transactions by the end of Q4 2025 [1] - The MIIT has implemented services specifically for elderly and disabled individuals, with over 6.5 billion interactions through a dedicated hotline for these groups [1] Group 2 - To combat marketing phone calls and SMS disturbances, 1,353 illegal voice lines and 269 SMS ports were shut down, with 128 companies penalized for violations [2] - The MIIT has promoted "Do Not Disturb" services, providing protection against marketing calls and messages to 1.27 billion users, totaling 5.3 billion instances of service [2] - The MIIT conducted 97 batches of technical testing on apps, resulting in 1,972 apps being ordered to rectify issues, 596 apps publicly reported, and 46 apps removed from platforms [2]