Group 1 - The core issue revolves around a consumer, Mr. Yang, who faced a situation where a merchant did not refund the price difference after a product exchange, leading to a complaint and subsequent resolution [1] - The local consumer association emphasizes that once a consumer places an order and makes a payment, a contract is established, and any unilateral changes by the merchant may constitute a breach of contract [2] - The consumer has the right to fair trading conditions, including quality assurance and reasonable pricing, and can refuse any coercive trading practices by the merchant [2] Group 2 - The consumer association advises merchants to clearly communicate important information such as product details, usage instructions, and return policies to protect consumer rights [3] - Consumers are encouraged to retain evidence such as transaction screenshots and payment receipts when encountering unfair terms like "no refund on price difference" during exchanges [3]
18 元奶茶缺货换 13 元款 ，商家拒退差价，镇江消协：属不当得利
Xin Lang Cai Jing·2026-01-29 14:39